Ordering
Do I need to have an account to place an order?
You do not need to create an account before making a purchase. However, upon completing your first order, an account will be automatically created for you. You will receive the login details in your email inbox.
Can I change or cancel my order once it has been placed?
Orders are promptly prepared once they are placed. While we cannot guarantee that requests can be processed in time for any changes, please don't hesitate to contact our customer service team at contact@mondaysmade.com. We will do our best to assist you and accommodate any modifications you may need.
Can I have my order gift wrapped?
We offer complimentary gift packaging for your convenience. Simply select the gift wrap option at check out, and your gift order will be packaged in our standard packaging with a beautiful ribbon and tissue.
If you would like to include a personalized gift message in your parcel. please complete the "Gift Message" section during the checkout process. Your message will be sent on a Mondays Made gift card. You also have the option to receive a blank gift card so you can write your own message.
I bought an item and the item went on sale after my order. Can I get a price adjustment?
We do not offer price adjustments after items have has been purchased.
What should I do if there is a missing/incorrect item after I receive my order?
We apologize for any inconvenience caused. Please email us at contact@mondaysmade.com. We will get back to you within 2 business days.
What should I do if I receive a defective item in my order?
We're sorry to hear this. Please email us at contact@mondaysmade.com within 7 calendar days of receiving the order with a clear description and photo of the defect. Our team will get back to you within 2 business days.
Why haven't I received the confirmation email for my order?
After placing an order on our website, a confirmation email will be sent to you. In the event that you do not receive it, we kindly suggest checking your spam folder. If you are unable to locate it, please reach out to our customer service team here.
